FAQ

Home / FAQ'S

 

 

FAQ'S

How will I know which shipping method I selected at checkout for my order?

*All of your order information selected, including the shipping method will be available in the order confirmation email 

*What if I placed an order but never received an order confirmation email?

*Check to make sure you are accessing the correct email address for your order confirmation.  The email address selected at checkout will be used for all communication regarding your order.

*If still do not have an order confirmation email, please contact us and we will access your account. 

*I need to change my shipping address on my order, what do I do?

*Please respond to your order confirmation email immediately and we will assist you in adjusting your address.  Please note once you receive a shipping confirmation your address cannot be changed. Please note if you paid via paypal, we cannot adjust the shipping address entered upon checkout.  All address changes are subject to approval.

Do you provide FREE RETURN SHIPPING?

• Unfortunately, we do not offer free return shipping at this moment. We request all return packages are sent via trackable/insured mail.  We cannot be responsible for lost/stolen packages.